1. If any defect is evident within 5 days of delivery but before the item is installed, STOP and contact us immediately. We will issue a Return Goods Authorization (RGA) Number which must then accompany the return of the defective items(s) as we direct at your cost. Upon receipt, we will at our option either replace the defective item(s) or credit your account or refund the purchase price for the defective item(s). All returned goods are subject to final inspection and approval at our facility before a credit is issued.
2. If the defective item(s) described in #1 above is(are) installed YOU OWN IT and we will not authorize a return, a replacement, a credit or refund.
3. If a defect is not evident until after installation, we will only consider replacement or repair of the defective flooring or credit your account or refund the purchase price for the defective flooring provided that your claim is investigated and deemed defective as described in the manufacturer's LIMITED WARRANTY. Then and only then will we replace the defective item(s) or credit your account or refund the purchase price for the defective item(s).
4. Defects within 10% of the total square footage of your order is considered "waste". No credits, refunds or exchanges will be considered within that 10% margin.

The following rules apply for returns on non-defective products, excluding Authentic Pine Floors.

1. Returns or exchanges of hardwood flooring are accepted within 30 days of delivery date as full, unopened cartons minus a 25% restock fee of the original product price and the freight back to the warehouse. The customer is responsible for all costs incurred in the return of the product. Please allow 4-6 weeks from the date we receive the returned material for your credit to be issued. 
2. We will issue a Return Goods Authorization (RGA) Number which must then accompany the return of the hardwood flooring as we direct at your cost.
3. Hardwood flooring moldings, installation or floor care accessories are NOT returnable.
4. Special order, custom made or discontinued materials are NOT returnable.
5. Material that has been cut, altered or installed is NOT returnable.
6. The customer is responsible for the full amount of the delivered freight cost incurred by Direct Wood Flooring for any order that is refused or returned for reasons other than damages.

The following rules apply for returns on non-defective products for Authentic Pine Floors.

1. If there is any damage, it MUST be noted on the freight bill at the time of delivery.  Direct Wood Flooring must be contacted immediately. After acceptance of material, all sales are final. 
2. Authentic recommends acclimation of their flooring 10 - 14 days prior to installation.  Do not acclimate on concrete.

Delivery

The carriers do not have the responsibility to unload the truck or deliver inside. Rates are for curbside delivery only, unless otherwise specified. There are additional charges for inside delivery and lift gates. Delivery times vary by carrier, and inventory. Deliveries normally run 10 to 14 Days and are not guaranteed delivery times. - It is rare but occasionally materials can be damaged during transit. Please inspect all materials upon delivery and note if any damage, on the delivery slip that the driver will ask you to sign upon receipt of order. It is also important to account for all items that are included on the delivery slip and note and missing items. Any Damages that are not noted at the time of delivery cannot be claimed. .

Six Month Limited Warranty

WE WILL AUTHORIZE NO RETURN OR REPAIR, OR GIVE ANY CREDIT OR REFUND ANY MONEY, AND WE MAKE ABSOLUTELY NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR OTHERWISE, EXCEPT AS STATED IN THE FOLLOWING LIMITED WARRANTY:

We warrant ONLY for a period of six months from date of delivery that the flooring items are free from defects which make the items unfit for their intended, normal use and only if it has NOT been installed. Our ONLY obligation at this warranty period is at our option either to replace or repair the defective items, is to credit your account or refund the purchase price of the defective items. We have no other obligations at this time at will not otherwise compensate anyone for any losses of any kind during or after this limited warranty period. All our obligations end when this limited warranty period is over.

This limited warranty is void in the event that this limited warranty results from the negligence of another abuse, abnormal usage, accident, improper installation, maintenance or repair, or the failure to comply with the manufacturer’s instructions or recommendations, or any condition, circumstance or conduct beyond our control.

This limited warranty does not cover nor is it a defect that a product exhibits natural variation in color, texture, graining and other natural features, or that seasonal expansion or contraction occurs, provided that all the above are within industry standards.

Website Graphics

Photographs or other graphics of flooring items on our website will never adequately reproduce the actual quality of the flooring items, which we sell. At best, photos and graphics are approximations and we cannot insure full accuracy because flooring by its nature has differing degrees of gradations in color, texture, graining and other natural features. Provided that flooring items are within industry standards, we will not accept the return nor provide any compensation or remedy for any flooring item, which you feel, may differ from what was depicted from our website we provide as long as the differences are within industry standards.

Samples

All specimens by Seller as samples are intended only as an identification of general and surface characteristics, the generic layout, color and finish. Note, many wood species and grades of wood species have varying graining patterns and coloring throughout the floor boards. Seller will not be liable for customers dissatisfaction with such appearance issues, unless covered by specific manufacturer warranty.

Natural Characteristics

Any product consisting of or containing any natural material sold by Seller is subject to variations inherent in a natural product, such product will expand and contract seasonally as well as with all changes in temperature and moisture. Real wood possesses unique characteristics and gradations of color, graining and other features which are hallmarks of nature’s own materials. No such gradations, variations or characteristics shall constitute a defect under the limited warranty, or otherwise.

Changes and Cancellations

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